These terms and conditions are for all bookings made by guests who contact us directly (self-catering Rhiwiau self catering). Confirmation of your booking depends on your agreeing to the terms and conditions below. You should read them and show acceptance in the section at the bottom.
Stays – Our minimum stay is two people for three nights. You might stay for one night or as one person but the rate stays the same. An additional fee is payable per additional guest (over the first two) up to a maximum of five. In exceptional cases a sixth person can stay but you must ask us in advance.
Availability – All bookings are subject to availability and should not be considered as confirmed until the guest receives an email confirmation.
Cancellations – If we (Rhiwiau self-catering), for unexpected reasons, need to cancel a booking we will try to help our guests find alternative accommodation but do not accept any responsibility for losses caused by this cancellation. We will return all payments received.
Cancellation by guests – see refundable rate and non-refundable rate below.
Confirmation – You should not consider your booking to be confirmed until you receive confirmation in either email or text message. You will also need to read and agree to any terms and conditions documents we send you before considering that your order has been confirmed.
Temporary booking – We are able to hold some temporary dates for a guest to make an enquiry about availability so he can have time to make his decision. This is not a confirmed booking and will expire at the time we indicate or by default after 24 hours of the time of the provisional order offered.
Rates (refundable) – Refundable rate (up to 15 days before check-in). The price per night is for two people staying at least three nights. An additional price is payable per additional guest up to a maximum of five.
Deposit – A deposit of 50% of the total is payable on booking (for refundable bookings). Please note that the order is not considered confirmed until that money has been received. You can pay by cash, by card or by PayPal. This deposit can be refunded up to 15 days before your arrival. We will send you an invoice that you can use to pay the fee. The balance is due 15 days before you are due to check in. You can pay by cash, by card or by PayPal.
No show – If there is no show (where the guest does not notify that they are cancelling the visit at any time whatsoever before check-in) the deposit and an additional 25% of the total amount due will be payable – that is a total of 75% of the fee.
Rates (non-refundable) – For non-refundable bookings – you must pay the full amount for the whole stay within 48 hours of making your booking and receiving your invoice which is your confirmation that there is availability. This period is to give you a chance to contact any others in your party and make sure that you want to come. Your booking is only confirmed when you pay in full. There is no refund
Check-in is from 15.00 and
Check-out is by 11.00 am
Dogs and pets – You must contact us before ordering if you want to bring a dog/dogs.
Dogs will attract a charge of £10.00 per dog per visit if they enter the building. Dogs remaining in your vehicle are not charged. Only two pets are allowed at one time. No pet is ever to go onto the furniture, especially sofas and beds. Guests are responsible for cleaning up after their pets inside and out. No pets are to be left unaccompanied in the barn at any time.
Breakages and damage – We would expect our guests to pay for all damages and cuts where the responsibility clearly belongs to them. This includes damaging or staining linen, water damage along with all utensils and dishes and to the structures and surfaces of the building.
Parties and events – Under no circumstances shall any party or event be held at the accommodation without the full and written consent of us (Rhiwiau self-catering).
Smoking – The accommodation is a no smoking (and no vaping) zone. Thank you.
Children – Guests are responsible for the safety and security of any children at all times. Never leave children without adult supervision.
Vehicles – Please park your vehicles in the designated parking space, ensuring cars do not block access to other properties.
Noise and interaction with others – Please respect your neighbours and try to keep noise levels to a minimum, especially between 11 pm and 8 am. We reserve the right to terminate a stay without compensation where the unreasonable behaviour of the person named on the booking (or their guests) may impair the enjoyment, comfort or health of others. This property is privately owned and is part of our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.
Keys – Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
Problems or complaints – Any problem or complaint which you may have concerning your stay must be immediately reported directly to us and we will endeavour to put matters right.
Responsibilities and liabilities of the owner – The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds. No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service. The owners are not responsible for the loss of any personal belongings or valuables of the guest.
Limit of liability – Our maximum liability for losses you suffer as a result of us acting in breach of this booking contract is strictly limited to the amounts received by us in relation to your booking. We shall not be liable for any losses which are not a foreseeable consequence of us breaching this booking contract. Losses are foreseeable where they could be contemplated by you and us at the time your booking is confirmed by us.
Law and Jurisdiction – This booking contract (including any non-contractual obligations arising under or in relation to this booking contract) between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be exclusively dealt with by the Courts of England and Wales.
Miscellaneous – You may not transfer your booking or any rights and responsibilities under this booking contract to any other person, without our prior written consent. If at any time any part of this booking contract is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission. This booking contract, together with the cancellation policy and our letter of confirmation contain the entire agreement between us and you relating to the booking and shall supersede any previous agreements, arrangements or discussions between you and us, whether oral or in writing. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations between you and us prior to receiving the confirmation letter except as expressly stated in this booking contract. Neither you nor we shall have any remedy in respect of any untrue statement made by the other upon which that party relied in entering into this booking contract (unless such untrue statement was made fraudulently) and that party’s only remedy shall be for breach of contract as provided in this booking contract. We will not be in breach of this booking contract, or otherwise liable for any failure or delay in performance, arising from any circumstances beyond our reasonable control including, without limitation, flood, fire, explosion or accident